MODEL FOR QUALITY EXCELLENCY

Exuberant Quality Consulting endeavors to Improve IT Value and IT Governance for customers, using custom built process solutions, giving customers a 360 degree all round solution to address all their process needs. The approach followed by us focuses on working along with the client team, building up a consensus within the organization and ensuring self sufficiency of the client to run the improvement initiative.

The various phases of our approach are as given below:

Discovery

In this phase, a team of senior consultants work with the client to gain a better understanding of the existing practices and find the gaps in the system vis-à-vis best practices. The opportunities for improvement (OFIs) are identified and prioritized based on the business requirements.

Definition

During this phase the Exuberant team works along with the client teams in defining the new processes, based on the key OFIs identified in the last phase. Practitioner inputs and feedbacks are taken during the new process definition. Guidelines, checklists and templates for the new

Deployment

The new processes are deployed across the organization/ identified projects as per plan. The stakeholders and practitioners are trained on the new processes and metrics. Extensive hand holding support is provided in this phase to ensure proper institutionalization of the new processes.

Verification

In-process and independent audits take place in this phase. Necessary action is taken based on the outcome of the audits. This can be in terms of proper institutionalization or putting the necessary checks and balances in place to ensure proper institutionalization. Metrics collected are also analyzed.